It may happen that something does not go entirely as planned. We recommend that you first inform us of any complaints by sending an email to customerservice@isupcenter.com.
Please describe the issue clearly and, if possible, include photos or videos to help us assess the situation.
We will do everything we can to resolve your complaint properly and to find a suitable solution together.
Our average Google rating of 5 out of 5 stars ⭐️⭐️⭐️⭐️⭐️ shows our commitment to excellent customer service!

If this does not lead to a solution, you have the option to submit your dispute for mediation through our partner Stichting WebwinkelKeur, via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
It may happen that something does not go entirely as planned. We recommend that you first notify us of any complaints by sending an email to UWEMAIL@uwwinkel.nl.

As of 15 February 2016, it is also possible for consumers within the EU to file complaints through the ODR platform of the European Commission. This platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been handled elsewhere, you are free to submit it via the European Union’s ODR platform.

The above options are available to you as a consumer and are offered in cooperation with our partner.
If you have a complaint, please always contact us first via customerservice@isupcenter.com.
We will always do our utmost to find an appropriate solution together.